Privacy Policy

This policy explains how personal information may be processed when providing account, authentication, subscription, payment, and support services. Specific practices may vary depending on the features you use and where you are located.

Information we process

We may process the following information:

Account information: email address, phone number, display name, avatar, language, and regional preferences;
Authentication and security information: login history, device identifiers, IP address, session information, verification codes, and risk-control results;
Subscription and transaction information: plans, orders, balances, billing status, and payment results. Full payment credentials are generally handled by third-party payment providers;
Communications and support information: tickets, messages, attachments, and feedback you submit;
Usage and technical information: page visits, feature interactions, error logs, browser, operating system, and network information;
Other information you choose to provide.

Sources of information

Information may come directly from you, be generated automatically when you use the service, or be returned by authentication, payment, infrastructure, and other necessary service providers.

How information is used

We may use information to:

create and manage accounts, verify identity, and provide the service;
process subscriptions, orders, payments, refunds, and support requests;
protect accounts, the platform, and networks and prevent fraud or abuse;
send essential service notices and communications you choose to receive;
analyze performance, troubleshoot problems, and improve features;
comply with legal obligations, enforce agreements, and resolve disputes.

Cookies and local storage

Cookies or similar technologies may be used to maintain login state, language, theme, interface preferences, and security information. Disabling necessary cookies may prevent parts of the service from working correctly.

We do not provide personal information to third parties solely for the purpose of selling it. Information may be shared as necessary with hosting, payment, communications, analytics, security, and customer-support providers; it may also be disclosed to comply with law, protect legitimate rights, or complete a business reorganization. Providers may process information only for agreed purposes.

International processing

Service providers or infrastructure may be located outside your region. Where information is processed internationally, reasonable safeguards will be used as required by applicable law.

Data retention

Information is retained only as long as reasonably needed to provide the service, perform contracts, maintain security, resolve disputes, and meet legal obligations. Retention depends on the type of information, its purpose, and applicable requirements. Information no longer needed will be deleted, anonymized, or securely isolated.

Data security

We use technical and organizational safeguards appropriate to the risk, including access controls, transport protection, logging, and backups. No method of transmission or storage can guarantee absolute security. Contact us promptly if you identify a security issue.

Your rights and choices

Depending on applicable law, you may have rights to access, correct, delete, or export personal information; restrict or object to certain processing; and withdraw consent. Requests may be limited by identity-verification requirements, legal obligations, and technical feasibility. Some profile, notification, and preference settings can be managed through your account.

Children

The service is not directed to children who are below the legal age in their region and cannot independently consent to the relevant processing. If information from a child was collected without appropriate authorization, we will take reasonable steps to address it.

Changes to this policy

We may update this policy to reflect changes in the service or law. Material changes will be communicated through a site notice or another appropriate channel.

Contact

To exercise data rights or ask questions about this policy and personal-information practices, use the contact information published on this site.